{"id":16221,"date":"2023-10-29T18:26:04","date_gmt":"2023-10-29T16:26:04","guid":{"rendered":"https:\/\/staging.synthesis.co.za\/how-a-bank-qaed-millions-of-calls\/"},"modified":"2023-10-30T12:39:01","modified_gmt":"2023-10-30T10:39:01","slug":"how-a-bank-qas-millions-of-calls-with-an-automated-system","status":"publish","type":"post","link":"https:\/\/www.synthesis.co.za\/how-a-bank-qas-millions-of-calls-with-an-automated-system\/","title":{"rendered":"How a bank QAs millions of calls with an automated system"},"content":{"rendered":"\n<p>5% of calls have to go through quality assurance (QA) but when a South African bank had 10 million calls on average, it needed an automated solution. Learn how we created an automated QA system using Automatic Speech Recognition and Natural Language Processing (NLP) that now QAs 100% of calls with 98% accuracy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>5% of calls have to go through quality assurance (QA) but when a South African bank had 10 million calls on average, it needed an automated solution. <\/p>\n<p>Learn how we created an automated QA system using Automatic Speech Recognition and Natural Language Processing (NLP) that now QAs 100% of calls with 98% accuracy.<\/p>\n","protected":false},"author":12,"featured_media":16627,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","footnotes":""},"categories":[34],"tags":[],"ptype":[115],"sectors":[28],"class_list":["post-16221","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conversation","ptype-tv","sectors-intelligent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How a bank QAs millions of calls with an automated system - Synthesis<\/title>\n<meta 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